1)   MapIT Designer 2.0
MapIT Designer enables organisations/individuals to build an online self-help system, fault analysis system, online surveys et al.
MapIT Designer, Hindin Solutions, Hindin, MapIT, mapit, Decision Tree, Scripted FAQ, scripted faqs, self-help, self help,

 2)   AB Sequest 2.5.0
A program for sharing and controlling information on service requests, complaints etc. Useful for real estate managers, helpdesks, all types of distribution and other situations where information on ongoing events must be available on a network
Service request, requests, claim, claims, complaint, complaints, customer care, helpdesk, help desk, disturbance,